You can return any unused item in its original packaging within 30 days of delivery for a full refund or exchange. Once we receive and inspect your return, we’ll process your refund within 5–7 business days back to your original payment method.

Please note that opened treats, custom-made products, and items marked as final sale cannot be returned.

If your order arrives damaged, defective, or incorrect, we’ll cover the return shipping costs. For all other returns, customers are responsible for return shipping fees.

To start a return, simply email us at support@petmagasin.zendesk.com with your order number and the item you wish to return. Our support team will guide you through the quick and easy process. We want every experience with Pet Magasin to be stress-free — for you and your pet.