Privacy Policy Your Privacy Matters to Us

At Pet Magasin, we care about your privacy as much as we care about your pets. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or shop with us.

Last updated: November 10, 2025

Information We Collect

When you visit or shop on our site, we may collect:

Personal details you provide (name, email, phone, address, payment info)

Account details if you create an account with us Browsing data like pages visited, time on site, and device type (via cookies)

How We Use Your Information

We use your information to:

Process and deliver your orders

Respond to your questions or customer support requests

Improve our products, services, and website

Send you promotions or updates (only if you opt in)

How We Protect Your Data

We use secure servers, encrypted payment gateways, and access controls to keep your information safe. Only authorized staff can access your personal data, and only when necessary.

Cookies & Tracking

Our website uses cookies to personalize your experience and analyze site traffic. You can disable cookies in your browser at any time, but some features may not work properly without them.

Email & Marketing

We will only send marketing emails if you’ve subscribed to them. You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or contacting us directly.

Third-Party Sharing

We do not sell or rent your personal information. We only share it with trusted service providers (like shipping carriers or payment processors) to fulfill your orders and improve our services.

Children’s Privacy

We do not knowingly collect information from children under 13. If you believe a child has provided us their information, please contact us and we’ll remove it promptly.

Third-Party Sharing

We do not sell or rent your personal information. We only share it with trusted service providers (like shipping carriers or payment processors) to fulfill your orders and improve our services.

Get in Touch with us

Customer Support

Email: support@petmagasin.zendesk.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
🟡 We reply within 24–48 hours

Wholesale Inquiries

Wholesale Inquiries

Interested in carrying Pet Magasin products in your store?
Email: wholesale@petmagasin.zendesk.com
🟡 Partner with us and grow together

Mailing Address

Pet Magasin HQ
123 Pet Street
Boston, MA 02115, USA
🟡 Office visits by appointment only

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.